Number: RL34606
Title: Federal Complaint-Handling, Ombudsman, and Advocacy Offices
Authors: Wendy Ginsberg and Frederick M. Kaiser, Government and Finance Division 
Abstract: This report consists of three parts: (1) an analysis of the ombudsman concept and a brief look at which countries around the world have used ombudsmen; (2) a breakdown of the various ways in which federal complaint-handling offices differ; and (3) an identification and description of selected ombudsman-like offices, including specifics on their origins and operations.
Pages: 54
Date: September 10, 2008